Privacy Policy
MR Green Casino is committed to protecting the personal information of all users who visit and engage with our platform. This privacy policy outlines how we collect, use, store, and safeguard your data when you access our online slot games and services. We recognise the importance of maintaining your trust and ensuring transparency in all our data handling practices. This document explains your rights regarding your personal information and the measures we implement to secure your privacy whilst you enjoy our gaming offerings.
Information We Collect
When you register and use MR Green Casino, we collect various types of information necessary to provide our services and comply with regulatory requirements. Personal identification data includes your full name, date of birth, postal address, email address, and telephone number. We also gather payment information such as credit card details, bank account numbers, and transaction history to process deposits and withdrawals. Technical data is automatically collected through cookies and similar technologies, including your IP address, browser type, device information, operating system, and gameplay patterns. We maintain records of your gaming activity, including games played, stakes placed, winnings, and account balance movements. Additional verification documents such as proof of identity, proof of address, and payment method confirmation may be requested to fulfil our regulatory obligations under UK gambling legislation.
How We Use Your Information
Your personal data serves multiple essential purposes within our operations at MR Green Casino. We process your information to create and manage your gaming account, authenticate your identity, and facilitate secure financial transactions for deposits and withdrawals. The data enables us to provide customer support, respond to enquiries, and resolve any technical issues you may encounter. We utilise your information to comply with legal obligations, including anti-money laundering regulations, responsible gambling requirements, and age verification mandates imposed by the UK Gambling Commission. Marketing communications regarding promotions, bonuses, and new game releases are sent only with your explicit consent, which you may withdraw at any time. We analyse aggregated data to improve our services, develop new features, detect fraudulent activity, and enhance user experience across our platform. Your gameplay history helps us implement responsible gambling measures and identify potentially problematic patterns that may require intervention.
Data Sharing and Third Parties
MR Green Casino shares your personal information only when necessary to operate our services or when legally required. We engage with carefully selected third-party service providers who assist in delivering our platform functionality, including payment processors who handle financial transactions, identity verification services that confirm your details against official databases, and technology partners who maintain our gaming infrastructure. These entities operate under strict confidentiality agreements and process data solely according to our instructions. We may disclose information to regulatory authorities, law enforcement agencies, or other governmental bodies when legally obligated or when necessary to prevent fraud, money laundering, or other illegal activities. In the event of a corporate restructuring, merger, or acquisition, your data may be transferred to the successor entity, though we would notify you of such changes. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Professional advisers including lawyers, accountants, and auditors may access your data when providing services to us under appropriate confidentiality obligations.
Data Retention and Security
We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems employ industry-standard encryption protocols, secure socket layer technology, and firewalls to safeguard data transmission and storage. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff undergo regular training on data protection principles. We retain your personal data for as long as your account remains active and for a period thereafter as required by UK gambling regulations, typically five years following account closure. This retention period allows us to comply with legal obligations, resolve disputes, and maintain records for regulatory audits. Financial transaction records are preserved in accordance with tax legislation and anti-money laundering requirements. Once the retention period expires, we securely delete or anonymise your information so that it can no longer identify you. You may request earlier deletion of certain data types where no legal obligation requires us to maintain them, though this may affect our ability to provide services to you.
Your Rights and Contact Information
Under the UK General Data Protection Regulation and Data Protection Act 2018, you possess several rights concerning your personal information held by MR Green Casino. You have the right to access the data we hold about you and receive a copy in a structured, commonly used format. You may request correction of inaccurate information or completion of incomplete data at any time through your account settings or by contacting our support team. In certain circumstances, you can request deletion of your personal data, though we may need to retain specific information to meet legal obligations. You have the right to object to processing of your data for direct marketing purposes, and we will cease such activities upon your request. Where processing is based on your consent, you may withdraw that consent at any moment, though this does not affect the lawfulness of processing conducted beforehand. You can request restriction of processing in specific situations, such as when contesting the accuracy of data or during investigation of a complaint. If you believe we have processed your information unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s supervisory authority for data protection matters. To exercise any of these rights or raise questions about this privacy policy, contact our Data Protection Officer through the contact channels provided on the MR Green Casino website.